InterContinental Phu Quoc is currently implementing increased deep cleaning and disinfection cycles as well as reduced contact at check-in, touchless transactions, sanitizer stations, and a new approach to services including buffets, banquets, catering, and room-service.
In the guest rooms, decorative items such as bed throws and physical collateral including the guest service directories and in-room dining menus have been removed to increase overall hygiene. Instead, all information about the resort will be available on guest room televisions through an interactive menu. Minibar items have also been removed for hygiene reasons, but can still be ordered via in-room dining.
Meanwhile, all restaurants and bars now offer contact-less menu ordering, and guests may scan a provided QR code to view the menu and order from a mobile app via their own personal digital devices. One-time menus are also be provided and discarded after use. During breakfast at Sora & Umi restaurant, the staff will serve the guests’ selected dishes from the sumptuous breakfast buffet straight to the table.
During their stay, guests will also find visible verification notices of sanitized items in their rooms, and can maintain peace of mind knowing the resort has taken extra measures to ensure a safe and healthy environment.